Frequently Asked Questions
You can contact our customer support team at any time via our Contact page.
Alternatively, you can email us directly at info@elanom.com.
Our support team is happy to assist you with any questions regarding your order, delivery or returns.
Elanom currently ships exclusively to the United States.
Orders outside the US are not supported at this time.
We offer free shipping on all orders within the United States.
There are no minimum order requirements and no hidden delivery fees.
Below are the estimated delivery times for US orders:
- Order cut-off time: 5:00 PM (GMT-07:00). Orders placed after this time are processed the next business day.
- Order processing time: 1–3 business days (Monday to Friday).
- Shipping transit time: 5–7 business days (Monday to Friday).
- Estimated total delivery time: 6–10 business days.
For detailed information, please review our Shipping Policy.
Yes. Your security is very important to us.
All payments on elanom.com are processed using secure SSL encryption and trusted payment providers. We do not store or have access to your full payment details at any time.
Share details about your shipping policies, item returns, or customer service.
We accept several secure and widely used payment options, including:
- Visa
- Mastercard
- American Express
- Maestro
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
Available payment methods are shown at checkout.
You can find detailed information on the following pages:
All policy pages are accessible via the website footer.
In most cases, orders arrive within the estimated delivery window.
If your order is delayed, you can check its status using the Track My Order link provided after shipment.
If your order has not arrived 3 business days after the estimated delivery date, please contact us via the Contact Us page so we can assist you.
You can request a return or refund within 14 days after your order has been delivered.
Please review our Return & Refund Policy for full eligibility requirements and instructions.