Privacy policy
Last updated: 13 June, 2026
This Privacy Policy explains how Elanom, referred to as “we”, “us” or “our”, collects, uses and shares personal information when you visit our website www.elanom.com, use our services, place an order, or otherwise interact with us in connection with the website and related services.
In this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a visitor to the website, or another individual whose personal information we process in accordance with this policy.
Please take the time to read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or regulatory obligations. Any updated version will be published on the Site, and the date shown above will be adjusted accordingly. Where required by applicable law, we will provide additional notice of material changes.
How we collect and use your personal information
To operate and provide our Services, we collect personal information from a variety of sources. The information we collect and use depends on how you interact with our Site and Services.
In addition to the specific purposes outlined below, we may use personal information to communicate with you, operate, maintain and improve the Services, comply with legal obligations, enforce our terms and conditions, and protect the rights, safety and property of our business, customers and others.
What personal information we collect
The types of personal information we collect depend on your interaction with our Site. When we refer to “personal information”, we mean information that identifies you, relates to you, describes you, or can reasonably be associated with you.
Information you provide directly to us
When you use our Services, you may choose to provide personal information directly to us, including:
Your name, postal address, telephone number and email address
Order-related details such as billing and shipping addresses, payment confirmations, email address and phone number
Account details including usernames, passwords, security questions and other information used to protect your account
Customer support information, including the content of messages you send to us when contacting our support team
Certain features of the Services require specific information. If you decide not to provide this information, those features may not be available to you.
Information collected automatically
We may automatically collect information about how you interact with our Services, referred to as usage data. This information is collected using cookies and similar tracking technologies.
Usage data may include device information, browser type, network details, IP address, and information about how you navigate and use the Site.
Information obtained from third parties
We may also receive personal information from third parties who support our operations, including:
Service providers that operate our online store, such as Shopify
Payment processors that handle transactions on our behalf
Marketing, analytics and advertising partners
Technology providers using cookies, pixels, software development kits and similar tools
Any information received from third parties is processed in accordance with this Privacy Policy.
How we use your personal information
We use personal information to provide and manage our Services, including processing payments, fulfilling orders, arranging shipping, managing returns and exchanges, maintaining customer accounts, and sending service-related notifications. Where applicable, Shopify may process personal information in accordance with its own privacy policies.
We may use personal information for marketing and promotional purposes, such as sending newsletters or promotional messages and displaying relevant advertisements. This may include tailoring content based on your interactions with our Site. Where required by law, such processing is based on consent. For users in New Zealand and Australia, it may also be based on our legitimate interests under Article 6(1)(f) GDPR.
Personal information may also be used to detect, investigate and prevent fraudulent, illegal or malicious activity. You are responsible for keeping your account credentials secure. If you believe your account has been compromised, please contact us without delay.
We use personal information to respond to enquiries, provide customer support and improve the quality and functionality of our Services. This processing is carried out in our legitimate business interests.
Cookies
Our website uses cookies to enable core functionality, remember your preferences, analyse usage and improve performance. Information about cookies used by Shopify can be found at https://www.shopify.com/legal/cookies.
You can manage cookie settings through your browser. Please note that blocking or deleting cookies may affect the availability and functionality of certain features of the Site.
How we disclose personal information
We may share personal information in certain circumstances, including:
With service providers who support our business operations, such as payment processors, IT providers, analytics services, fulfilment and shipping partners, and customer support providers
With marketing and advertising partners who process information in accordance with their own privacy policies
When you request or consent to such disclosure
With affiliated companies where necessary for legitimate business purposes
When required to comply with legal obligations, enforce our terms, or protect our rights and the rights of others
We may disclose identifiers, commercial information, usage data and approximate location data for these purposes. We do not use or disclose sensitive personal information for profiling or inference without your consent.
Third-party websites and links
Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security or content of those third parties. Any information you provide on third-party platforms is subject to their respective privacy policies.
Children’s data
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16. If we become aware that such information has been collected, it will be deleted upon request by a parent or legal guardian.
Data security and retention
While we take reasonable measures to protect personal information, no system can guarantee complete security. The length of time we retain personal information depends on legal requirements, operational needs, and the purpose for which the data was collected.
Your rights
Depending on your place of residence, you may have rights relating to your personal information, including the right to access, correct or delete your data, request data portability, restrict or object to processing, withdraw consent, or lodge a complaint.
Requests can be submitted using the contact details below. We may request additional information to verify your identity before responding.
Complaints
If you have concerns about how your personal information is processed, please contact us first. You may also have the right to submit a complaint to your local data protection authority, such as the Office of the Privacy Commissioner in New Zealand or the Office of the Australian Information Commissioner in Australia.
International data transfers
Although Elanom is based in Germany, we sell to customers in New Zealand and Australia. As a result, your personal information may be transferred to and processed in different countries in accordance with applicable data protection laws.
Customer Support
Store Name: Elanom
Business Address: Im Untertal 4, 79215 Elzach, Germany
Warehouse Address: 38 George St, Fitzroy, VIC 3065, Australia
Email: info@elanom.com
Tel.: +61 480 810 587
Contact Form: Here
Customer service hours: Monday to Friday: 8:00 a.m. to 6:00 p.m. (GMT+12:00)
We respond to your emails within 24 hours (Mon–Fri). Messages received over the weekend will be answered on Monday.