Terms of service
Overview
This website is operated by Elanom. Throughout the website, the terms we, us and our refer to Elanom. Elanom provides this website, including all information, tools and services available through it, to you as the user, subject to your acceptance of all terms, conditions, policies and notices stated here.
By accessing our website and or purchasing any product from us, you engage in our services and agree to be bound by these terms of service, including any additional terms, conditions and policies referenced herein or made available via links. These terms apply to all users of the website, including visitors, customers, merchants and contributors of content.
Please read these terms carefully before using our website. By accessing or using any part of the website, you agree to be bound by these terms. If you do not agree with all terms and conditions, you may not access the website or use our services. If these terms are considered an offer, acceptance is expressly limited to these terms.
Any new features or tools added to the store shall also be subject to these terms. You can review the most up to date version of the terms at any time on this page. We reserve the right to modify or replace any part of these terms by posting updates on our website. Continued use of the website after changes are posted constitutes acceptance of those changes.
Our online store is hosted by Shopify Inc., which provides the ecommerce platform that allows us to sell products and services online.
Online store terms
By agreeing to these terms, you confirm that you are at least the age of majority in your country of residence, or that you have given consent for any minor dependents to use this website.
You may not use our products for unlawful or unauthorised purposes, nor may you violate any applicable laws when using the service.
You must not transmit any viruses, malware or harmful code.
Any breach of these terms may result in immediate termination of access to our services.
General conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that content you submit, excluding payment information, may be transferred unencrypted across various networks. Payment data is always encrypted during transmission.
You agree not to copy, duplicate, sell or exploit any portion of the service without written permission from us.
Headings are included for convenience only and do not affect the interpretation of these terms.
Accuracy of information
We do not guarantee that information on this website is accurate, complete or current. Content is provided for general information purposes only and should not be relied upon as the sole basis for decisions.
Historical information may be present and is provided for reference only. We may update content at any time without obligation to do so. It is your responsibility to monitor changes.
Changes to services and pricing
Prices may change without notice.
We reserve the right to modify or discontinue any part of the service at any time without notice.
We are not liable for any modification, suspension or discontinuation of the service.
Products and services
Certain products may be available exclusively online and may have limited quantities. Returns and exchanges are governed by our return policy.
We strive to display product colours and images accurately but cannot guarantee exact representation on all screens.
We reserve the right to limit sales by person, region or jurisdiction and to limit quantities offered.
All product descriptions and pricing are subject to change without notice. We may discontinue any product at any time.
We do not guarantee that products or services will meet your expectations or that errors will be corrected.
Billing and account information
We reserve the right to refuse or cancel orders at our discretion. Restrictions may apply to orders placed under the same account, payment method or address.
If an order is modified or cancelled, we may attempt to notify you using the contact details provided.
You agree to provide accurate and current purchase and account information and to update it as necessary.
For further details, please review our return policy.
Optional tools
We may provide access to third party tools over which we have no control.
Use of such tools is at your own risk and provided without warranties.
Future features or services will also be subject to these terms.
Third party links
Our website may include links to third party websites. We are not responsible for their content, accuracy or practices.
Any interaction with third party websites is at your own risk.
User comments and submissions
Any comments, feedback or submissions you provide may be used by us without restriction.
We are not obligated to maintain confidentiality, pay compensation or respond to submissions.
You agree that your submissions will not violate third party rights or contain unlawful material.
You are solely responsible for the content of your submissions.
Personal information
Personal data submitted through the store is governed by our privacy policy.
Errors and omissions
Information on the website may contain errors or inaccuracies. We reserve the right to correct errors and cancel orders if necessary, even after submission.
Prohibited uses
You are prohibited from using the website or its content for unlawful purposes, violating laws, infringing rights, spreading malware, collecting personal data, spamming, or interfering with security features.
Violation may result in termination of access.
Disclaimer and limitation of liability
We do not guarantee uninterrupted or error free service.
We are not liable for losses or damages arising from use of the website or breach of these terms, to the fullest extent permitted by law.
Indemnification
You agree to indemnify and hold harmless Elanom, its affiliates and partners from any claims arising from your breach of these terms or violation of law.
Severability
If any provision is found unenforceable, the remaining provisions remain valid.
Termination
Obligations incurred prior to termination survive termination.
We may terminate access at any time if these terms are violated.
Entire agreement
These terms and related policies constitute the entire agreement between you and us and supersede prior agreements.
Governing law
These terms are governed by and construed in accordance with the laws of New Zealand. Nothing in these terms limits any mandatory consumer rights you may have under the laws of your country of residence, including New Zealand and Australia.
Changes to terms
We may update these terms at any time by posting changes on the website. Continued use constitutes acceptance.
Customer Support
Store Name: Elanom
Business Address: Im Untertal 4, 79215 Elzach, Germany
Warehouse Address: 38 George St, Fitzroy, VIC 3065, Australia
Email: info@elanom.com
Tel.: +61 480 810 587
Contact Form: Here
Customer service hours: Monday to Friday: 8:00 a.m. to 6:00 p.m. (GMT+12:00)
We respond to your emails within 24 hours (Mon–Fri). Messages received over the weekend will be answered on Monday.