Shipping policy

 

At www.elanom.com, we aim to provide a smooth and reliable shopping experience for customers in New Zealand and Australia. Clear delivery information and transparent shipping conditions are an important part of our service.

We currently ship to New Zealand and Australia. All deliveries within New Zealand and Australia are shipped free of charge.

 

Delivery times

 

The following delivery timelines apply to all orders shipped to New Zealand and Australia. All timeframes are estimates and may vary slightly depending on demand or external factors.

 

Order cutoff time

 

Orders placed before 5:00 PM (GMT+12:00) will begin processing on the same business day. Orders submitted after this time will be processed on the next working day, which may extend the delivery time by one day.

 

Order processing time

 

Orders are prepared and dispatched within 1–3 business days, Monday to Friday, after the order has been confirmed.

 

Shipping transit time

 

Once dispatched, delivery typically takes 5–7 business days, Monday to Friday.

 

Estimated total delivery time

 

The overall estimated delivery time is 6–10 business days from order placement.

 

Carrier services

 

To ensure dependable delivery, we work with trusted logistics partners, including:

New Zealand: NZ Post, CourierPost

Australia: Australia Post, Aramex, CouriersPlease

The carrier used for your order may vary depending on location and parcel size.

 

Shipping costs

 

Free shipping

 

All orders qualify for free delivery. There is no minimum purchase requirement, and no additional shipping fees are charged.

 

Delivery issues

 

If your order is delayed, damaged, or appears to be lost in transit, please contact our customer service team as soon as possible. We will investigate the issue promptly and work to ensure your order is delivered safely.

 

Order tracking

 

Once your order has been dispatched, you will receive an email confirmation containing your tracking number. This allows you to follow the progress of your shipment at any time via our order tracking page.

 

Customer support

 

If you experience any issues during payment or have questions regarding billing, our customer service team is happy to assist you.

You can contact us via email at info@elanom.com or by phone at +61 480 810 587.

 

Questions

 

For additional information, please visit our frequently asked questions section or contact our customer service team directly.

 

 

Customer Support

 

Store Name: Elanom

Business Address: Im Untertal 4, 79215 Elzach, Germany

Warehouse Address: 38 George St, Fitzroy, VIC 3065, Australia

Email: info@elanom.com

Tel.: +61 480 810 587

Contact Form: Here

Customer service hours: Monday to Friday: 8:00 a.m. to 6:00 p.m. (GMT+12:00)

We respond to your emails within 24 hours (Mon–Fri). Messages received over the weekend will be answered on Monday.